Operations Manager (Sabi Sands)

Permanent

Ref #19842-ZMO

Posted on November 6, 2026
3:56 pm

Mpumalanga

General Management

zimkhithacv@pcs-sa.co.za

Employer Description

5-Star Luxury Lodge

Job Description

Our client is seeking an experienced and hands-on Operations Manager to oversee the day-to-day running of a 5-star safari destination on the edge of a world-renowned national park. The property comprises 2 distinct lodges plus an exclusive-use private residence, welcoming a primarily international clientele. The ideal candidate combines operational rigor with warmth, energy and a genuine sense of fun. A hands-on approach is expected of every team member.

Key Responsibilities

Provide effective leadership, guidance and support to all operational departments
Drive and uphold 5-star standards across every aspect of the guest journey, supporting HODs and their teams to deliver consistently
Monitor guest feedback and address concerns together with HODs
Identify opportunities to improve systems, processes and overall operational performance
Monitor departmental expenditure against budgets and targets, and identify cost-control opportunities
Assist with the preparation and management of departmental budgets
Ensure effective management of resources, equipment and assets
Ensure that facilities, vehicles and equipment are maintained to the highest standard so the lodges operate safely and seamlessly
Take overall responsibility for Health & Safety across the property, including compliance with occupational H&S legislation and statutory requirements
Conduct Health & Safety inspections and risk assessments
Provide leave cover for the Deputy General Manager

Qualifications

Minimum of 3 years’ experience in a senior operational or management role in hospitality, preferably at a 5-star safari lodge, with responsibility for overseeing multiple departments
A relevant qualification in Hospitality Management (advantageous)
Proven experience in staff management and development, operational planning, budgeting and cost control
Proven track record of delivering service excellence and developing 5-star service standards
Experience managing projects and coordinating operational improvements
Demonstrated ability to work collaboratively with senior management and HODs
Sound understanding of Health & Safety requirements
Valid driver’s license and own vehicle (advantegeous)

Skills

Extensive computer knowledge: Microsoft Excel, Word, Outlook, PowerPoint and internet (knowledge of Sage X3 and HMS Infor advantageous)
Excellent spoken and written English
Exceptional leadership and people management, with the ability to motivate teams
Strong financial acumen and cost-consciousness
Excellent organisational, problem-solving and decision-making abilities
Strong attention to detail and a commitment to high standards
Ability to manage multiple priorities and stay calm under pressure
Highly presentable with excellent communication skills
Hands-on, proactive and solution-oriented, with a positive and flexible attitude
High level of accountability, integrity and ownership
Cultural sensitivity and patience with colleagues
Realistic expectations of bush life and willingness to work flexible hours
A passion for hospitality and a sense of fun

Salary/Package

R30 000 – R35 000 basic monthly salary, depending on qualifications and experience.

Benefits

Live-in, basic furnished accommodation
Monthly food allowance, over and above salary
Medical aid with 50% company contribution (after 3-month probation)
Pension fund with 50% company contribution (after 3-month probation)

Job Post Expiration

2026-12-06

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