We are seeking a seasoned Reservations Manager to take ownership of a complex reservations and reporting function within a dynamic hospitality environment. This is a senior role requiring strong leadership, financial acumen, and systems expertise.

Key Responsibilities:

• Lead and manage the reservations team, ensuring operational excellence.
• Oversee the reporting function, delivering accurate, timely and insightful data to management.
• Maintain and optimize reservation systems, with a strong focus on Semper.
• Collaborate with finance and operations teams to align reporting with business objectives.
• Monitor performance metrics and implement improvements to enhance efficiency.
• Ensure exceptional customer service standards are consistently met.
• Train, mentor and develop team members to achieve departmental goals.