Front Of House/Reservations Manageress (KZN)

Permanent

Ref #19515-ZMO

zimkhithacv@pcs-sa.co.za
Employer Description
5-Star Luxury Lodge
Job Description

Our client is seeking a Front of House / Reservations Manageress to oversee reservations, guest services, and lodge operations. This live‑in role requires a highly organized, professional young lady with strong communication skills, hospitality experience and a passion for guest interaction.

Key Responsibilities:

  • Manage reservations and front office operations
  • Operate the NightsBridge booking system
  • Handle guest and agency correspondence professionally
  • Perform office administration and invoicing
  • Conduct guest check‑in and check‑out
  • Coordinate guest activities, excursions and special requests
  • Host dinners with guests and engage socially to enhance guest experience
  • Entertain guests in the bar when required
  • Assist with stock control and stock takes
  • Supervise staff schedules and duty rosters
  • Oversee housekeeping and restaurant coordination when required
  • Maintain accurate accounts and financial records
Qualifications
  • Previous lodge or hospitality experience in reservations/front office
  • Proficiency in booking systems (NightsBridge advantageous)
  • Strong organizational and administrative skills
  • Excellent verbal and written communication skills
  • Valid driver’s license and own transport – Essential, non-negotiable
Skills
  • Highly guest‑oriented with a focus on personalised service
  • Strong interpersonal and hosting abilities
  • Financial administration and payment control
  • Multi‑departmental coordination and flexibility
  • Leadership and staff supervision
  • Ability to handle guest complaints professionally
Salary/Package
R 7 000 – R12 000 depending on experience
Benefits
  • Spacious en‑suite accommodation with veranda and shared kitchen and dining facilities
  • All meals provided daily
  • Work cycle: 4 weeks on, 8 days off
Job Post Expiration
2026-10-14

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