A managed service provider, dedicated to providing ICT solutions that are tailor-made for our clients
Job Description
Play a key role in maintaining, supporting, and evolving critical network and voice infrastructure across multiple client and internal environments.
The role offers exposure to complex routing, VoIP systems, VPN technologies, enterprise client infrastructure, automation initiatives, and large-scale technical project work.
Network Operations
VoIP & Telephony Infrastructure
Security & Connectivity
Incident Management & Escalations
Projects, Automation & Leadership
Network Operations & Troubleshooting
Routing & Switching
VoIP Systems & Telephony Troubleshooting
SIP & Call Quality Investigation
VPN Technologies
Firewall Administration & Network Security
Incident Management & Escalation Handling
Enterprise Networking Environments
Infrastructure Monitoring & Performance Analysis
Troubleshooting across complex multi-site or multi-client environments
Qualifications
Relevant tertiary qualification in Information Technology, Networking, Telecommunications, or similar preferred
Relevant networking or vendor certifications (Cisco, MikroTik, VoIP, Security)
Skills
5+ years in a network engineering, VoIP engineering, or infrastructure operations role
Strong experience in network troubleshooting and operational support
Experience managing escalated incidents and complex technical investigations
Experience supporting enterprise or service provider environments preferred
Exposure to project implementation and infrastructure improvement initiatives
Cisco technologies
MikroTik environments
WireGuard VPN
Linux server administration
Docker environments
Network automation or scripting
ISP, MSP, MSSP, or carrier/service provider environments
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