• To manage Travel Consultants and support them in providing an effective and
  efficient service to the company’s client base.
• To provide Travel Management Services to the client base, domestic, regional &
  international (timeously & accurate).

Travel Management Service

• Make bookings for domestic, regional flights, hotels, Car Hire & transfers.
• Advanced Regional and Point to Point International Destination
• Complex International and Rail bookings
• Travel Insurance and Visas
• Process bookings and issuance of documents
• Insert all bookings on GDS (Global Distribution System) Galileo
• Communicating with our clients by phone and email
• Paper trail queries
• LD List management
• Liaise with line manager about complications, service failures and developments.
• Usage of Client Travel Policy
• Identify additional revenue for the company

People Management
Team management:

• Manage and develop a committed and stable Customer Centric focused Team.
• Recruit and retain talented, motivated people by stimulating career opportunities
  and active participation in performance management process.
• Implement and track progress by monthly 1 on 1’s with each Team Player.
• Instigate administration and induction training to ensure a suitable start to every
  new recruit’s career with feedback loop on progress by way of a Mentorship
  program, provide support by way of Coaching and Counselling on a daily basis with
  an open and honest attitude.
• Motivate the team to support all KPI’s in daily work showing a positive winning
  attitude.
• Ensure that precautionary measures are taken (e.g., travel alerts, point of interest,
  etc)
• Work closely with HR to enhance leadership and management

Customer Focus:

• Drive and adhere to Service levels for customers in accordance with signed SLA’s.
• Understand and relate to Customers and their needs, obtain a keen understanding
  of the marketplace, and requirements, culture, and operational aspects of Key
  Customers.
• Ensure that consultants are also aligned with the requirements as per the SLA.
• Continually focus on the maintenance and improvement of service levels for all
  Customers.
• Build and maintain relationships with Customers directly.

Operational Tasks:

• Manage and prioritize workload, both of yourself and the team. Set deadlines and
  manage conflicting priorities (of yourself and the Team).
• Draw weekly and monthly reports to ensure even distribution of workflow.
• Also Provide relevant reports and information to high level meetings and
  presentations.
• Support and cover Consultants in their absence, make alternative arrangement for
  business continuity.
• Monitor and evaluate all KPI’s to the highest standards with regard to, travel
  bookings, transfers, and customer service, amongst others.
• Work alongside the Manager & Director to incorporate new ideas and bring Service
  Excellence.

HR (additional):

• Co-ordinate and update the HR planner / Scheduling to establish figures on
  attendance, sickness, and holidays, providing information, as necessary.
• Work closely with HR to coordinate long term sick cases and work on reintegration
  plans.

Financial:

• Proper tracking of cancellations and overall consultants’ performance, and report on
  financial loss (due to negligence from consultants) and take action accordingly.